“I want technology to work for us and for our customers too.”
- Joe Martino, Vice President of Operations
- Joe Martino, Vice President of Operations
During the past few months, our Information Technology team has been busy. They have taken it upon themselves to move our company into the new and exciting realm of Business Enterprise Software. Joe Martino, our VP of Operations and Steve Zheng, IT Manager, were at the helm of this massive Information and Infrastructure leap.
It could possibly seem like a simple task of exchanging an old inventory system with a modern one; however, when examined closely, it was quite a complex task. It involved integrating all aspects of IHL business processes from financial, to customer service, and human resources into a single IT backbone.
Partnering with TGO, a Toronto IT firm specializing in technology consulting and business process engineering, our team worked diligently for a good part of 2008 to finish the new system deployment. Bravo and congratulations. On May 3rd, 2008 our company was fully utilizing one of the best business Enterprise solutions out there. Not only has our team managed to finish the project successfully and in a timely fashion, they have also worked equally as hard on training the rest of the IHL staff.
In an answer to a question we posted to our boss Joe Martino about the timing for this big transformation IHL is undertaking he said, “We just had to do it. We needed a more robust IT solution to meet the demands of our growing business and our customers growing demands. We require all sorts of information to be readily available to our staff each in their perceptive departments and capacity.”
He added, “From a senior management point of view we needed powerful reporting capabilities and tools to monitor and manage business performance in order to improve productivity. The time limitation of our customers required and deserved a more efficient transaction process.” And that’s exactly what we have done.
We asked Mr. Martino about what this new system implementation should mean to our customers. He answered “I want technology to work for us and for our customers too. We need to execute orders in an expedient fashion, and eliminate undesired office work redundancies. I can certainly use the saved time to follow up with customers and address their work related issues, see how their projects are developing. The good stuff, you know.”
We left it here with our busy boss! Again, we congratulate Mr. Martino, Mr. Zheng and the TGO team.
It could possibly seem like a simple task of exchanging an old inventory system with a modern one; however, when examined closely, it was quite a complex task. It involved integrating all aspects of IHL business processes from financial, to customer service, and human resources into a single IT backbone.
Partnering with TGO, a Toronto IT firm specializing in technology consulting and business process engineering, our team worked diligently for a good part of 2008 to finish the new system deployment. Bravo and congratulations. On May 3rd, 2008 our company was fully utilizing one of the best business Enterprise solutions out there. Not only has our team managed to finish the project successfully and in a timely fashion, they have also worked equally as hard on training the rest of the IHL staff.
In an answer to a question we posted to our boss Joe Martino about the timing for this big transformation IHL is undertaking he said, “We just had to do it. We needed a more robust IT solution to meet the demands of our growing business and our customers growing demands. We require all sorts of information to be readily available to our staff each in their perceptive departments and capacity.”
He added, “From a senior management point of view we needed powerful reporting capabilities and tools to monitor and manage business performance in order to improve productivity. The time limitation of our customers required and deserved a more efficient transaction process.” And that’s exactly what we have done.
We asked Mr. Martino about what this new system implementation should mean to our customers. He answered “I want technology to work for us and for our customers too. We need to execute orders in an expedient fashion, and eliminate undesired office work redundancies. I can certainly use the saved time to follow up with customers and address their work related issues, see how their projects are developing. The good stuff, you know.”
We left it here with our busy boss! Again, we congratulate Mr. Martino, Mr. Zheng and the TGO team.
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